Privacy Statement

Privacy Statement


Aboriginal Hostels Limited (AHL) has adopted best privacy practise. AHL adheres to the ‘Guidelines for Federal and ACT Government Websites’ issued by the Office of the Australian Information Commissioner (OAIC). In particular AHL seeks to comply with Information Privacy Principles (see Glossary below) 1 to 3 and 10 and 11 of the Privacy Act 1988 (a copy of the Act is available at

This page explains the type of information that is collected by AHL, for what purpose and how such information is used, if it is disclosed and to whom and addresses any other relevant policies.

If you have any privacy concerns, you should direct them to the in writing to:

FOI Contact Officer

Aboriginal Hostels Limited

PO Box 30


or email:

Information AHL Collects

Your email address

AHL will only record your e-mail address if you send us a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your e-mail address for any other purpose, and will not disclose it, without your consent.

AHL online Resident Survey

Once a year, AHL conducts an online survey of its residents to determine the level of service being received and what can be done to improve our services. Only nominated AHL staff view these surveys for the purpose of collating the information and reporting the statistical data. The information provided in the survey remains private and confidential and is not viewed by Hostel Managers, Hostel staff, Houseparents or Residential Youth Workers. Survey material is be used to report statistical data to the Australian Minister for Indigenous Affairs and other government departments to improve services provided to Indigenous Australians.


AHL periodically collects photos of residents to be used on the AHL website or for AHL publications such as the Annual Report or Hostel News. When staff take these photos, a consent form is provided (click on link to view: AHL photo release form) that is signed by the person photographed to allow AHL to include the photos in publications or on our website.

How we collect information

The Internet and this AHL site do not provide secure transmission of data. The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet.  Information submitted unencrypted via email or web forms may be at risk of being intercepted, read or modified.

If you do not wish to email or send an online form to Aboriginal Hostels Limited you can send a postal mail to the address above.

Information disclosed

Information provided to AHL will only be used for the purpose for which you have provided it and not disclosed to any other party unless stated as otherwise.

Industry Development and Financial Viability information provided as part of an Endorsed Supplier Arrangement (ESA) application is provided to the Department of Communications, Information Technology and the Arts and Dun and Bradstreet respectively for assessment and will not be provided to any other party.

Other sites

The AHL site contains links to other sites. AHL is not responsible for the privacy practices or the content of these websites.

Clickstream data

When you visit this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs.


A cookie is a small file sent by Aboriginal Hostels Limited's web server onto the user's web browser software when the user accesses this website. (An explanation of cookies generally can be found at the site of the Office of the Australian Information Commissioner.)

Some parts of this website may use a cookie to maintain contact through a session. The cookie allows AHL to recognise you as an individual as you move from one page of this website to another. This cookie will expire on the close of your browser session or on the closing down of your computer. Our copy of your information will be automatically deleted within 24 hours after you last access the website. This information is analysed to show broken links in our website, bottlenecks, and other site problems. We use this information to redesign for efficiency of use. No attempt will be made to identify anonymous users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.


Domain name - The code for the country or type of internet connection a user comes from, such as '.com' '.gov' '.au' '.uk'

Information Privacy Principles - 11 principles established under Section 14 of the Privacy Act 1988. Australian and ACT government agencies must comply with these principles in their handling of personal information in their possession. The principles can be accessed at

Internet Service Provider - A company or organisation that provides access to the internet for users.

Law enforcement agency - An agency of the Australian, state or territory government such as the Australian Federal police, which exercises powers such as executing a warrant to seize documentation or goods or to search premises etc.