Submit your complaint online

AHL staff and management aim to provide a consistent and quality service for our residents and partners. 

We recognise that from time to time we may not meet your expectations. If you wish to raise a concern about AHL you can do this through our Complaints Management System:

Freecall 1800 640 836

Fax (02) 6212 2099

Email complaints.officer@ahl.gov.au

Or use the form below to send us your feedback.

Your written complaint will be responded to within 10 working days.

When a complaint is received AHL requires:

  • Name and contact details (unless the complainant wishes to remain anonymous);
  • Details of the complaint; and
  • Details of any attempts made to resolve the matter.

How do we treat your complaint?

Aboriginal Hostels Limited treats all complaints and concerns as a priority and works with complainants to achieve a satisfactory resolution. It is our policy to resolve simple complaints within 10 days of notification and more complex complaints within 30 days.

For any further information please refer to the AHL Hostel Complaints Policy 2012-13

Complaints & Feedback form:

We encourage you to raise issues with the relevant member of staff providing the service in the first instance.
If yes, please provide your contact details: