Join Our Team and Make a Difference!
Aboriginal Hostels Limited (AHL) is looking for a reliable and motivated Debt Management Officer to join our team at our National Office. This is a great opportunity to be part of important work that supports First Nations peoples across Australia.
Across its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies.
AHL also supports the Australian Government’s efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce.
What We Offer:
- Competitive Pay & Benefits: $75,002 - $81,775 per annum (pro-rated for part-time). You’ll receive an above-award salary, 15.4% superannuation, and generous leave entitlements to make sure you’re well looked after.
- Job Security & Career Growth: Enjoy stable, ongoing employment with plenty of opportunities to grow and move up within the organisation.
- Supportive Team Environment: You’ll be part of a friendly, inclusive team where your work is valued.
- Flexible Working Arrangements: We understand life’s demands, so we offer flexible or job-share options to suit your needs.
- Regular salary packaging options for vehicles, superannuation and laptops etc PLUS, ability to salary sacrifice $15,900 per FBT year for rent, mortgage or living expenses. This benefit reduces taxable income, increasing fortnightly take-home pay.
- Generous Leave Entitlements – 18 days sick/personal leave per annum, cultural and NAIDOC day leave
- Employee Assistance Programme: Employees, their partners, and their dependants/children will have access to a confidential, professional counselling service to assist employees to manage personal and work issues.
- Access to free all-day parking: this parking is close by the office
Your typical day as a debt Management Officer may include:
Debt collection and recovery
- Monitoring and managing overdue accounts to ensure timely collection
- Contacting debtors by phone, email, or in writing to follow up on unpaid debts, discussing payment options, and negotiating repayment plans. Supporting Operation’s Team to follow up on debts.
Account Management
- Maintaining accurate and up-to-date records of all debtors, payments, and outstanding balances.
- Providing regular status reports on overdue accounts to management and the operations team.
- Preparing and submitting regular reports on the status of debt collections, including amounts collected, outstanding balances and actions taken
- Receipting of customer payments in the debtor management system
Customer relations
- Being the primary point of contact for customers regarding debt-related matters.
- Providing excellent customer service while maintaining professionalism and ensuring AHL’s interests are protected concerns raised resolved.
- Addressing disputes or concerns raised by customers regarding billing or payment issues.
Our Ideal Candidtae will have:
- In-depth understanding of Aboriginal and Torres Strait Islander cultures and issues affecting First Nations peoples.
- High level of written and oral communication skills, liaison and negotiating skills.
- Strong customer focus together with a demonstrated experience in managing competing workloads and priorities to meet deadlines
- Experience in the use of Microsoft Excel in a corporate environment
- Prior experience working in a debt management role
Eligibility:
• Be an Australian Citizen
• Undergo a Satisfactory National Criminal History Check (prior to engagement)
• Meet Fitness for Duty requirements (prior to engagement)
• Hold or obtain relevant qualifications.
How to apply
• Complete the Application Form available from our website Work with us | Aboriginal Hostels Limited
• Email your current Resume and completed Application Form to applications@ahl.gov.au by 11:59pm AEST on 11 May 2025.
• Please include your name and the job reference (VN4225) in the subject of your email.